Philip R. Sachs is the founder and President of AltaCima Group, a collaboration of professionals with expertise in customer service operations, planning and strategy with a focus on performance improvement. Phil is a former Senior Vice President at COPCSM (Customer Operations Performance Center). He was with COPCSM from the first year of the company's founding, and during the companies first six years was instrumental in expanding the application of the COPC-2000® Standard across business sectors to include internal providers of customer service. Phil led COPC’sSM efforts in the healthcare industry including insurance, pharmaceuticals, and manufacturing, as well as internal customer service providers across industries in North America and Europe. He was also instrumental in leading COPC’sSM work with third party service operations, conducting operational assessments and leading performance improvement initiatives focused on improving quality and service and lowering costs. Through this work, Phil is acknowledged as one of the leading experts in high performance in customer service and transaction intensive environments.
Phil has over twenty years of business and management consulting experience in financial and operations planning across multiple industries designing and implementing performance improvement and quality initiatives.
Prior to COPCSM, Phil spent 10 years with the Management Consulting Practice of Deloitte & Touche (D&T). During his time with D&T he was a member of the National Healthcare Practice and was recognized as one of the firm's leading experts in the area of supply chain logistics and materials management. Phil has also worked for EDS in their Healthcare, Insurance, & Pharmaceuticals Practice and with CSC Index in Cambridge, Massachusetts.
Phil has an MBA from the Syracuse University Graduate School of Management and a BA from Boston University.